Prudentialife Kapamilya Photo Album Cover Founder and Chairman Amb. Francisco Alba Sr. President Jose Alberto T. Alba Executive Committee - Prudentialife is managed by professional, hardworking and God-fearing officers and executives who have a wealth of experience from various industries such as banking, insurance and pre-need. It is led by its founding president Ambassador Francisco A. Alba (RP Envoy to the Vatican 2001 to 2003) as Chairman of the Prudentialife Group of Companies. Together, they are committed to serve the Filipino family. MANCOM - The middle managers of Prudentialife, geared towards assisting the company in the attainment of its Mission-Vison. MANCOM MANCOM ADMINISTRATION AND PURCHASING - The Administrative and Purchasing Department is responsible for acquiring, providing, safekeeping, controlling and issuing company assets, equipment, furniture, and supplies. It attends to the maintenance and repairs of equipment, furniture and other properties of the company and ensures their continued use and prolong their serviceability. ADMINISTRATION and PURCHASING / CORPORATE COMMUNICATIONS CORPORATE COMMUNICATIONS - The Corporate Communications Department aims to continue the build-up of the brand – Prudentialife. It intends to achieve this vision by providing professional and productive support to the advertising and communications needs of the Prudentialife Group. The department strives to project one voice and one look through an integrated and strategic Corporate Communications program. This is being done to ensure that the Filipino family and all our clients become advocates of our brand. BRANCH ADMINISTRATION - The Branch Administration Department is responsible in reviewing and standardizing all office procedures in provincial branches. It recommends the hiring and the appropriate training of provincial employees and discusses solutions for problems encountered by the branch. BRD also handles the review of the manpower complement of the marketing group. INTERNAL AUDITING - The Internal Auditing Department is a part of the management control system to assist the pre-need and affiliate companies in conducting in a regular manner a systematic, risk-oriented branch and departmental audit and system review. This is designed to add value and improve operations by identifying opportunities for cost savings / revenue enhancement. It also evaluates existing policies, procedures, and practices. The over-all goal is to provide reasonable assurance to the management that corporate goals and objectives are achieved. INTERNAL AUDITING / BRANCH ADMINISTRATION HUMAN RESOURCES - The Human Resources Department believes that people are our best assets. In order to live up to this belief, HRD commits itself in producing highly-productive and efficient professionals. This starts with people who possess the abilities and competencies to do the job. To keep employees motivated, HRD ensures that employees are provided with benefits, compensation and training that would encourage a healthy work environment where contributions are recognized and rewarded. LEGAL - The Legal Department’s goal is to attend to the legal needs of Prudentialife (such as preparation of legal opinions, contract drafting, meeting with clients and legal consultation). It ensures that the company welfare is protected by acting as liaisons for legal matters. The department also coordinates and monitors the progress of all legal actions filed by and against the company by conducting investigation and filing of timely reports / updates of the cases. LGD also handles negotiation for amicable settlement of cases and disputes, whenever necessary. ACTUARIAL SERVICES - The Actuarial Services Department analyzes the financial consequences of risk of the company. The department uses mathematics, statistics, and financial theory to study uncertain future events, relative especially to insurance and pension programs. AFFILIATE SUPPORT / PLPGI-ACCOUNTING AND ADMINISTRATION - The Affiliate Support Department is responsible for handling IT projects, software, hardware and / or infrastructure implementation of all affiliates of the Prudentialife Group. The PLPGI Accounting and Administration ion the other hand is tasked to safeguard the company’s assets, provides the management with financial reports on the results of its operations and ensures compliance with rules and regulations of government agencies. Also in this picture is the ACTUARIAL SERVICES team. SOFTWARE DEVELOPMENT AND SUPPORT - The Software Development and Support Department is responsible for providing project management support in various IT projects. It also addresses data information requirement of the top and middle management and facilitates the collection and maintenance of such information. SDD develops, implements and maintains a group-wide dictionary for the consolidated data coming from various databases and subsequently, the creation of a data warehouse for easy and user-friendly data extraction and report generation. It offers various services in information management, project management and program development. TECHNOLOGY SERVICES DIVISION CUSTOMER SERVICE - The Customer Service Department is in charge of handling all inquiries, requests and complaints of planholders. CSD is emerging as a multi-function group to include Plan Conservation, Plan Management, Claims and School Operations Departments on staggered basis. CSD is envisioned to become a real “One-Stop- Shop” for the planholders. CASH - The Cash Department is in charge of managing company funds by conducting cash forecasting and monitoring. The department is also responsible in receiving payment and collections made by planholders or company employees through cashiers in different branches under the Prudentialife Group. PLAN CONSERVATION - The Plan Conservation Department is responsible for the collection and monitoring of payments of accounts. It handles encoding and monitoring of payments; reinstatement of lapsed plans, issuance of billing and overdue notices; processing of certificate of full payment; generation of collection efficiency for franchise collectors and handling of unremmitted collection or misappropriation cases. PCD also formulates and implements innovative ways that will further enhance the quality of collection in the company. GENERAL ACCOUNTING - The General Accounting Department is responsible for providing the management with up-to-date data in the financial standing of the company. Accordingly, it maintains and monitors all books of accounts of the company, sees to it that the company complies with the rules and regulations of government agencies, pays all company payables and sees to it that all company collections are properly accounted for. The department is now divided into three sections: Receivable and Bank Reconciliation Section; Payable Section; and Subsidiary and Financial Analysis Section. E-SERVICES - E-Services Department further strengthens Prudentialife in the global arena by using technology and innovation. The main objectives of e-Services Department are : use the strategic advantage of digital and information technology to strengthen our products and services in the global arena; maximize the benefits derived from automation through harmonious interaction of technology innovation and business processes; utilize technology innovations in providing business partners (planholders, sales associates and employees) faster and cost effective means of communicating and accessing information from head office. e-SERVICES The Plan Management Department is in charge of maintaining all plan applications of planholders. Specifically, the department is in charged of accepting and processing of plan applications; encoding and attending to request for change in plan data; assignment of contract numbers and release of plan contracts. The department also ensures that all approved plan applications are encoded, scanned and filed. PLM also attends to all SIBEL or Call Center related requests. PLAN BENEFITS - The Plan Benefits Department is responsible for the administration of pension loans and servicing of pension maturity benefits, computation and release of all education plan benefits for all matured plans and handling claims for all plans. PLAN BENEFITS METHODS AND PROCEDURES - The Methods and Procedures Department is responsible for the documentation, standardization, archiving and implementation of existing, new or revised policies and procedures affecting business and systems processes. CORPORATE PLANNING - The department mainly handles investment analysis to maximize returns, evaluation and appraisal of investment opportunities and preparation of financial reports to guide future corporate business decisions and plans. It also directly coordinates with the company’s trustee banks for the consolidation and administration of the company’s trust fund. Also in picture are members of Methods and Procedures department. OPERATIONS AND TECHNICAL SUPPORT - The Operations and Technical Support provides not only a 100% on call delivery of requests for Head Office and Metro Manila Branch Offices as well as auditing of resources’ performances and usage in its area of responsibility. The department also renders technical assistance to provincial branch offices by coordinating with technical staff assigned in Davao and Iloilo branches and respective Administrative Officers (AO) for Luzon branch office. OPERATIONS AND TECHNICAL SUPPORT MORTUARY SERVICES - The Mortuary Services Department fulfills its commitment to the Filipino family by delivering memorial services PROMPTLY, PROFESSIONALLY and in a PERSONAL manner at the time of need. The department operates 24 hours a day, seven days a week. In Metro Manila, there are four mortuary service assistants who work on a 24-hour shift with one on stand-by. MORTUARY SERVICES PLPI-PMRC EXECUTIVE SECRETARIES - They assist officers in their day to day activities; keeps track of daily appointments, answers and screens telephone calls, emails, letters of planholders, walk-ins and various clients. They also attend to marketing staff inquiries which require action, draft and finalize memos and other correspondences. As custodian of all important documents and records pertaining to the company, they make sure all important files are kept in a safe place and handle all matters related to the company with utmost confidentiality. PMRC MARKETING OFFICERS - On October 16, 2003, Prudentialife Market Resources Corporation (PMRC) was set up as the marketing company of the Prudentialife Group to fulfill Prudentialife’s mission of helping build the good life for every Filipino family. Today, PMRC offers products and services such as memorialization, healthcare, financial services, real estate, life and non-life insurance, and travel and leisure. PMRC has grown to be one of the largest marketing organizations in the country with thousands of sales associates here and abroad. PMRC looks forward to a new breed of marketing men and women of Prudentialife breathing new life to an industry that is full of hope and dreams for a brighter future. PMRC-TRAINING AND DEVELOPMENT - The Training and Development Department is a center for learning and development. The department was established to deliver efficient and effective programs for all levels and ranks so that the necessary learning with all the concomitant skills and attitude are achieved. These learning, skills, and attitude are factors which will bring about outstanding performances in the sales associate’s individual performance areas. PMRC SALES AND MARKETING ADMINISTRATION - The PMRC-Sales and Marketing Department is responsible for the assignment of codes to sales associates to determine and monitor the sales organization where they belong. The department also records the sales production and production credits made per sales counselor, agency manager, area manager and division sales manager / regional managers. The objective of the department is to provide a one-stop shop to sales associates’ needs, inquiries, and complaints. PMRC INSTITUTIONAL SALES - The PMRC Institutional Sales Department continues to live up with the Prudentialife’s vision by securing its share in the corporate market. Aside from providing marketing support to our sales associates in their institutional selling activities, ISD is also gearing its thrust towards a more pro-active stance in marketing to corporate accounts. PMRC-INSTITUTIONAL SALES MRC FINANCE AND ADMINISTRATION - The PMRC Finance and Administration Department prepare s monthly financial statements of the company, handles all receipt disbursement transactions of the company, handles requests of various departments and marketing divisions on office supplies, office equipment and other assets, in coordination with PLPI Purchasing and Administrative Department. It also handles recommendation for personnel hiring and movements, coordination with PLPI-Human Resources Department and availment of company and law-mandated benefits to regular employees. PMRC AGENCY ACCOUNTING - The PMRC-Agency Accounting Department Department is responsible for computation and release of incentives of all sales associates; monitors income, withholding tax, fidelity and provident fund of sales associates. It records and monitors accountabilities of all sales associates and prepares financial statements on a per marketing organization basis. PMRC AGENCY ACCOUNTING