LIFE PLAN FAQ's
This is the set of Questions on Life Plan frequently
asked by our Planholders.
I. ON
CLAIMING OF LIFE PLAN BENEFIT
II. ON REINSTATEMENT OF
YOUR LIFE PLAN
ON CLAIMING LIFE PLAN BENEFIT
1. When the need arises,
to whom can my relatives call for assistance?
Your relatives may call our Memorial Service
Administrator (MSA) through the MSA Hotlines:
893-0367 or 812-3054. Our professionally trained
MSA is available to take calls 24 hours a day,
7 days a week. Our MSA will contact the pre-appointed
mortuary without delay for the dispatching of
proper transportation and releasing of the body
to the mortuary.
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2.
What are the documents needed when availing
of the memorial service package?
For up to date plans that are not yet fully
paid, the original Policy Contract must be submitted.
For fully paid plans, the original Policy Contract
and Certificate of Full Payment are needed.
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3.
What are the requirements in claiming life plan
benefits?
Here are the requirements
needed when claiming plan benefits:
- Original Contract Policy
- Original Certificate of Full payment
- Filled out Claimant Statement Form*
- Death Certificate of the Planholder
- Birth Certificate of Insured Planholder and
designated Beneficiary or Beneficiaries
- Schedule of Payments (list may be secured
from the Head Office)
- Marriage Contract (if planholder's spouse
is the beneficiary)
- Police Report (if death is due to accident)
- Duly Notarized Attending Physician's
Statement* (if death occurs within one year
from date of purchase
- Specimen signature of Planholder (any valid
ID)
* Form/s available at Prudentialife Branches
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4.
Where are life plan benefits filed?
For claims made in Metro Manila, your beneficiary
may visit our Claims and Coverages Department
(CVD) at Prudentialife Building, 118 Gamboa
Street, Legaspi Village, Makati City. For provincial
areas, claims are initially filed at our provincial
branches. Our branches will in turn, forward
your claims to our Head Office.
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ON
REINSTATEMENT OF YOUR LIFE PLAN
1.
When is a plan considered lapsed?
A plan is considered lapsed when an
installment is not paid within 2 months from
the due date.
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2.
What happens when my plan lapses?
Your lapsed plan is without force and
effect. This means that it can not be used, assigned,
transferred or terminated.
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3.
How do I reinstate my lapsed plan?
For lapsed Traditional Plan and Cremation Plan,
the reinstatement options are through updating
and reapplication (based on the Contract Date).
For lapsed Plus Plan and Flexi Plan, the option
for reinstatement is through updating.
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4.
What is the difference between updating and reapplication
of plan?
In updating, all installments
in arrears must be paid in full with the corresponding
penalty charges and reinstatement fee.
In reapplication, sixty percent
(60%) of the payments
made on the old plan will credited to the new
plan and only payment of one regular installment
based on the new plan and reinstatement fee must
be settled. However, the Planholder will be subject
to the conditions of the new plan.
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5.
What are the requirements to update or reapply
my lapsed plan?
To reinstate by updating,
you will be required to:
1. Fill out and sign Reinstatement form*. For
plans with a co-planholder, the co-planholder
is required to sign in the Reinstatement form.
2. Pay arrearages, penalty charges, and
reinstatement fee
To reinstate by reapplication,
you will be required to:
1. Surrender old Policy Contract and fill out
and sign new Plan Application** form.
3. Pay one regular installment (RI) and
reapplication fee.
* Form/s available at Prudentialife branches
and can also be downloaded at our PH
E-Services Page.
** Form available at the Prudentialife branches
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6.
Where can I reinstate my plan?
You may visit our Head Office at 118 Gamboa Street,
Legaspi Village, Makati, or if you are in the
province, you may visit any of our branch offices
nearest you.
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