1. Can I change my designated beneficiary/scholar?

Yes. You just have to fill out and sign a Request for Change in Plan Data form. This form is available at our Head Office in Gamboa, Makati and at all Prudentialife branches. We also encourage you to utilize the Online RCPD form that is available at our Planholder E-Services Page.

Additional Note for Change in Scholar
- The new scholar must have the same age as the previously designated scholar or is younger. (If younger, age difference should not be more than 5 years).
- If change is done during availment, only the remaining coverage/benefit unavailed of by the original Scholar can be enjoyed by the New Scholar.

2. Are there documents necessary to effect any change of information in my Policy Contract?

Some documents maybe required aside from the RCPD form and it will depend on the information you wish to change. Please refer below for type of RCPD-General Information and the corresponding document requirement.
a. Change in Scholar - Photocopy of Scholar's Birth Certificate
b. Change in Date of Birth of Planholder/Scholar - Photocopy of Birth Certificate of Planholder/ Scholar
c. Change in Civil Status/Family Name of Planholder/Beneficiary - Photocopy of Marriage Certificate of Planholder/Beneficiary
d. Correction of Spelling of Planholder/Beneficiary - Birth Certificate indicating the correct spelling
e. Change in Co-Planholder - RCPD Form alone
f. Change in Relationship to Beneficiary - RCPD Form alone

3. Where can I go or who can I see if I want to change some information in my Policy Contract?

Any change in plan data must be coordinated with the Customer Service Department. You may call Prudentialife Direct at 864-8000 for inquiries on procedure and requirements for this purpose. You may also utilize our Online RCPD form that is available at our Planholder E-Services Page.

4. Can I ask a representative to fill out and sign the RCPD form on my behalf?

No. Only the planholder should sign the RCPD form and all RCPD-related transactions must be made by the planholder himself. The specimen signature must also match the one found on your plan application.

5. Can I just relay any change I want done in my policy by phone?

No. For our mutual protection, a written request from you is required in order to change any data in your policy.

6. My specimen signature changed along with the change in my civil status. Is there a need to change my specimen signature in the policy?

No. There is no need to change the signature in your policy. Just fill out and sign an RCPD form and attach a copy of your marriage contract. The RCPD specimen signature should reflect your new signature and the corresponding change in your civil status.

6. In the absence of an RCPD form, can I just write a letter to request for a change in my billing address?

Yes. A letter requesting for a change in billing address is acceptable. You may mail your letter to our Customer Service Department at the address stated above or fax it at 894-5353. You may also change your billing address online. Just login at our Planholder E-Services Page select Update Plan Information submenu in the Planholder Services Menu.

1. What are the requirements to transfer a plan?

a. The plan must have up-to-date status.
b. You should surrender the following documents:
    - Original Policy Contract
    - Original Certificate of Full Payment (for fully paid plans).
    - Original Master List of School and Certificate of Scholarship (for heritage education plans).
c. Accomplished and signed Request for Change in Plan Data (RCPD) form*
d. Both the transferor (you) and your transferee should fill out and sign Plan Transfer form*
    (to be notarized). For plans with co-planholder, co-planholder must also sign the transfer form
e. The Transferee must fill out, sign and submit a new Plan Application**.
g. The transferee must be a resident of the Philippines and must reside within Prudentialife's marketing area (for life plan).
h. Payment of Transfer fee (PhP100.00)

* Form/s available at Prudentialife branches and can also be downloaded at our PH E-Services Page.
** Form available at the Prudentialife branches

Note: Transfer of plan ownership is subject to the approval of Prudentialife.

2. What are the insurance requirements on the new owner?

The new owner/planholder will be subjected to the following insurance requirements:
a. He should be 18 to 65 years old at the time of transfer.
b. He must be in good health at the time of transfer.
c. He must undergo one-year contestability period.

Note: The transferee/new planholder will enjoy a coverage equivalent to the remaining insurable age of the transferor.

3. Can a plan be transferred during the paying period?

Yes, a plan may be transferred during the paying period provided all the requirements to effect the transfer are complete. All privileges and obligations that go with the plan are transferred to the new owner/transferee. The remaining installments (if any) shall therefore be the liability of the new owner/transferee.

4. If I am abroad, can I assign a representative to conduct the transfer of my plan on my behalf?

Yes. However, you will have to be the one to sign on the Transfer Form and must execute a Special Power of Attorney (SPA) indicating the name of your assigned representative and the specific authority granted to him. You may then advise your assigned representative and/or the Transferee to coordinate with our office regarding facilitation of the plan transfer.

5. Is it possible to transfer the plan to a non-relative?

Yes. You may transfer your plan to any person, whether he/she is related to you or not.